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Klarity, the leader in intelligent document processing for Revenue Accounting, Revenue Operations and Order Processing, today announced that Lauren Mecca has joined the company as Director of Customer Success. An experienced and innovative Customer Success leader, Mecca has built and managed successful CS functions multiple times in her career, both as in-house CS lead and through her own consultancy business. Mecca brings a proven track record of guiding founders and executive teams as they build customer-centric businesses, helping high-growth organizations achieve and sustain high rates of customer satisfaction.
Klarity, the leader in intelligent document processing for Revenue Accounting, Revenue Operations and Order Processing, today announced that Lauren Mecca has joined the company as Director of Customer Success. An experienced and innovative Customer Success leader, Mecca has built and managed successful CS functions multiple times in her career, both as in-house CS lead and through her own consultancy business. Mecca brings a proven track record of guiding founders and executive teams as they build customer-centric businesses, helping high-growth organizations achieve and sustain high rates of customer satisfaction.
Klarity, the leader in intelligent document processing for Revenue Accounting, Revenue Operations and Order Processing, today announced that Lauren Mecca has joined the company as Director of Customer Success. An experienced and innovative Customer Success leader, Mecca has built and managed successful CS functions multiple times in her career, both as in-house CS lead and through her own consultancy business. Mecca brings a proven track record of guiding founders and executive teams as they build customer-centric businesses, helping high-growth organizations achieve and sustain high rates of customer satisfaction.
In her new role leading Klarity’s Customer Success team, Mecca will oversee continuous improvements to the customer journey through scale. She will also be responsible for building out the CS framework and team, in addition to creating strong lines of communication with new and existing customers. Mecca will report directly to President and co-founder Nischal Nadhamuni to further strengthen ties between the platform, technology and end user experience.
“I’m thrilled to welcome Lauren to Klarity as we continue to rapidly grow our customer base. Lauren is a skilled first-principles thinker who is able to seamlessly deconstruct complex problems with an empathetic eye,” said Nadhamuni. “She has worked with multiple B2B SaaS and deeptech companies and maintains a deep understanding of the customer challenges intrinsic to these spaces. Lauren will have a tremendous positive impact on both Klarity’s customers and, through her ongoing mentorship, our growing CS team.”
Prior to joining Klarity, Mecca spent a decade working in Customer Success in a number of roles. She led customer success programs for Placester Inc, Talla, and Crimson Hexagon. Her personal consultancy, LM Advisory, has helped numerous high-growth clients build and solidify mission critical CS functions. Mecca also provides mentorship to early-stage founders and leaders in her home state of Massachusetts through the organizations MassChallenge and Tomorrow’s Women Today.
"Our CS team will be laser-focused on enabling our customers to realize the full value of Klarity's platform,” said Mecca. “Our job is to understand what might be in the way of any customer’s experience with the Klarity platform, from the tiniest UX impediment to full-scale change management initiatives. That starts with building a CS organization – from people and tools, to processes and culture – that is deeply aligned with our customers’ evolving needs and pain points.”
Klarity is building a future in which humans don’t have to waste time and mental energy on reviewing repetitive documents. With roots at MIT and Harvard, we’ve built an AI-powered software that understands documents the same way humans do and with a higher accuracy. Today, Klarity is used by revenue operations, revenue accounting and order processing at companies like Coupa, Intercom and 8x8 that leverage Klarity’s technology to automate the burdensome review and management of documents for quote to cash purposes. Klarity’s AI software improves financial regulation compliance, saves accounting teams 87%+ time and removes the most dreaded part of their jobs - document review. To learn more about Klarity, visit www.tryklarity.com.
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